Workflow & Business Process Automation

What it is:
A workflow is a sequence of tasks or steps that are carried out to complete a business process. Workflows define who does what and when, often including conditions and decision points.
Examples:
- Employee onboarding
- Invoice approvals
- Customer support ticket handling
Purpose:
To visualize and manage the flow of tasks, responsibilities, and data across people and systems.

What it is:
BPA goes beyond simple task automation. It involves automating end-to-end business processes by integrating applications, data, and people. It can handle complex workflows and decision-making rules.
Benefits:
- Reduces manual work and human error
- Speeds up process completion
- Improves compliance and auditability
- Enables real-time process monitoring
- Cuts operational costs
Common Tools:
- Robotic Process Automation (RPA) bots
- BPM (Business Process Management) software
- Workflow automation platforms (e.g., Zapier, Microsoft Power Automate)
- Enterprise Resource Planning (ERP) systems integration